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ARTIKO STUDIO Return and Refund Policy

Last Updated: 10 July 2025

Thank you for shopping with us at Artiko Studio. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

Policy Overview

  • Return Period: 14 days from delivery date

  • Refund Processing Time: 10 business days from receipt

  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 14 days of delivery.

  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

  • Receipt or Proof of Purchase: Required for all returns.

Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: If your item arrives damaged or defective, contact us within 48 hours. Email customer_service@artiko-studio.com with your order number, reason for return, and detailed, clearly visible photos of the damage in in .jpeg or .png format.
    Photos of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken

  2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.

  3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 5-10 business days.

  • Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at customer_service@artiko-studio.com.

Exchange Policy

We offer exchanges for incorrect or defective items. In this case please contact us within 14 days of delivery.

Processing Times

  • Return Window: Returns must be initiated and shipped within 14 days of receiving the item.

  • Inspection Period: Once received, returns are inspected within 7 business days.

  • Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

Return Shipping Address

Please send approved returns to:

9 Allée Buffon, 94700 Maisons-Alfort, Île-de-France, France

 

Business information

Company name: Artiko Studio

Company number: 934729864

TVA number: FR17934729864

Company address: 9 Allée Buffon, 94700 Maisons-Alfort, Île-de-France, France


Website name: https://artiko-studio.com
E-Mail: cs@artiko-studio.com
Contact Form: https://artiko-studio.com/pages/contact
Customer service: Monday to Friday between 9:00 am to 5:00 pm.